Refund and Returns Policy

At Montrez, we are committed to providing our customers with high-quality products. However, if you receive an item that is damaged or torn, we will gladly assist you with a return. Please review our return policy below:

Return Criteria:

• Damaged or Torn Products: If you receive a product that is damaged or torn, you can return it for a full refund or exchange. Please ensure you notify us within 7 days of receiving the item to be eligible for a return.
• No Returns for Size Issues: We do not accept returns for products based on size-related issues. We encourage you to carefully review the sizing information before making a purchase.

How to Return:

1. Contact Us: Reach out to our customer service team at [Customer Service Email] within 7 days of receiving your order to initiate the return process.
2. Return Shipping: You will be provided with instructions on how to return the damaged item. Please note that return shipping costs for damaged or torn items will be covered by Montrez.
3. Refund or Exchange: Once we receive the returned product, we will process either a refund (after deducting shipping charges) or send you a replacement item, based on your preference. please note when exchanging an item, you will be charged an extra shipping cost Rs 100.

We want your experience with Montrez to be exceptional, and we will do our best to resolve any issues regarding damaged products. Thank you for choosing Montrez!

Note: This policy is subject to change. Please check back for any updates