Shipping & Cancellation Policy

Shipping & Delivery Policy

Shipping Time:

Orders are processed within 2 business days.

Delivery time varies based on location:

Metro cities: 3-5 business days

Other locations: 5-10 business days

Shipping Charges:

Free shipping on orders above ₹999.

A standard shipping fee applies to orders below this amount.

Tracking: Customers will receive a tracking link via email/SMS once the order is shipped.

Delivery Issues:

If a package is lost or delayed beyond 15 business days, customers can request a replacement or refund.

 

Cancellation Policy

Order Cancellation by Customer:

Orders can be canceled within 24 hours of placement. Once shipped, cancellations are not permitted.

Order Cancellation by MONTREZ:

We reserve the right to cancel any order due to stock unavailability, pricing errors, or fraudulent activity. Customers will be notified, and a full refund will be issued.